I believe my cartridge is defective, what should I do?

All new purchased Ortofon products are backed by a guarantee against defects in workmanship and materials when purchased from an authorized Ortofon Partner. The warranty period is in compliance with local rules of the Ortofon Partner country of residence, but no longer than 2 years.

All defect claims must be returned directly to the Ortofon Partner in the country or geographical area in which it was originally purchased. The product in question must be accompanied by valid proof of purchase.

All DJ cartridges shall be returned in original packaging to comply with Ortofon traceability system.