Terms & Conditions
2. Order process and cancellation
1. Terms and Conditions
These terms and conditions shall exclusively govern the sales transaction between Ortofon A/S and you (the "Customer") collectively referred to as (the "Parties").
These terms and conditions are subject to change at any time, without prior written notice to the Customer.
2. Order process and cancellation
The placement of an order by Customer is considered an offer and does not by itself create a legally binding agreement between the Parties. An order placed on the Ortofon website (www.ortofon-dj.com/shop) is not binding until accepted by Ortofon, by order confirmation sent by e-mail.
When the purchase order is completed, a receipt confirming the purchase order will be sent to the e-mail address that the Customer has registered. Once this confirmation receipt is sent by Ortofon, the purchase agreement is entered and binding on the Parties. Receipt of such order confirmation does not mean that the order has been processed nor guarantee that the selected items are in stock.
Ortofon reserves its right to cancel any order and not supply products at its sole discretion. Ortofon shall give notice to the Customer hereof as soon as possible via e-mail and any payment made for the products shall be refunded in full.
Customer agrees to provide truthful information including name, e-mail address, mail address and billing address when placing an order.
3. Prices and Delivery
All prices stated on the Ortofon website do not including shipping costs. The Customer may select a shipping method of his choice when placing an order.
All prices shown on the Ortofon website are quoted in EUR (€), inclusive of Danish VAT and may be subject to change without notification. Prices do not include shipping costs.
The delivery time is stated at Ortofon's best estimate and shall not be binding on Ortofon unless a fixed delivery time is expressly agreed.
Ortofon shall at its sole discretion be permitted to ship orders for multiple items either one by one or collectively unless agreed otherwise with Customer.
Shipping rates
- UPS Standard delivery within the EU € 9,95-
- UPS Express Saver outside the EU € 19,95-
4. Defects
The Customer is obligated to examine the delivered goods immediately upon receipt for any defects and shall notify Ortofon of any visible defects or shortcomings immediately upon receipt, as any claims against Ortofon are otherwise forfeited.
The Customer shall give notice of any defects to Ortofon no later than 2 years after the date of delivery.
The Customer shall only be entitled to claim remedying of defects in the products supplied and shall not be entitled to make any other claim for compensation, and the Customer shall not be entitled to rescind the purchase or claim a price reduction due to defects. Ortofon’s liability shall not extend to defects occurring in materials supplied by the Customer or in a design required by him, provided that the defect is not ascribable to work performed by Ortofon.
In no event shall Ortofon be liable for any, indirect or consequential loss, including without limitation, any loss of profit, wasted expenditure, corruption or destruction of data or any other amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property.
Ortofon’s liability shall not include defects arising from faulty maintenance or incorrect mounting carried out by the Customer, alterations or changes made without Ortofon’s consent in writing, repairs carried out improperly by the Customer or ordinary wear and tear or deterioration.
Ortofon assumes no responsibility that the goods will be fit for any particular purpose for which the Customer may be buying the goods.
5. Terms of payment and title
Terms of payment shall be as set out in the order confirmation sent to the Customer by e-mail.
If payment is not made on the due date at the latest, Ortofon may charge interest on the amount outstanding at the time in accordance with The Danish Late Payment of Commercial Debts Act (Renteloven).
The Customer shall not be entitled to retain any payment or set off any payment against any alleged outstanding claim on Ortofon that has not been approved by Ortofon.
Ortofon shall retain title to the goods until full and effective payment has been made.
Please note: Your card will not be charged until your order is dispatched.
6. Payment methods
We accept Visa, MasterCard, Maestro and JCB for payment. You can shop with confidence from ortofon-dj.com/shop, knowing that transactions are protected by the highest level of security via SSL encryption. Your credit card will not be charged until your order is shipped.
Please note: we will authorize your credit card at the time of your order. As part of this authorization process, your bank will place a hold on your account for the purchase amount of your order. The hold will be removed after a number of days determined by your banking institution - check with your bank for details.
7. Force Majeure
In case of a force majeure event – including, but not limited to, war and mobilization, civil commotion, catastrophes of nature, strike, lock-out, shortage of raw materials or water, fire, damage to productive apparatus, shortage of transport, import and export embargo or shortage of labour or any other circumstances which hinders or restricts the ordinary production process - the obligations of the Parties under this agreement are suspended for the time being while the event continues.
In such event neither party shall be considered in breach of this agreement to the extent that the performance of the Party's obligations is prevented.
Should a force majeure event occur and its effect continue for a period of more than 60 days either Party shall have the right to terminate the agreement 10 days after giving notice hereof to the other Party. Such termination does not incur liability on the terminating Party.
8. Returns
If the Customer for any reason wishes to cancel a purchase, this may be done within two weeks (14 days) from receiving the product(s) or within two weeks (14 days) from the date of purchase of a service as provided for in chapter 4 of The Danish Consumer Protection Act (Forbrugeraftaleloven).
Items which are unused and in new condition (to be determined at the sole discretion of Ortofon) may be returned within 14 days at the expense of the buyer.
9. Privacy policy
Registration data and other personally identifiable information that the site may collect is subject to the terms of Ortofon Privacy policy. By accepting these terms and conditions you also accept the privacy policy.
10. Miscellaneous
These terms and Conditions constitute the entire agreement between the Customer and Ortofon and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Ortofon A/S may assign its rights and obligations under this agreement with the Customer. In this event, Ortofon A/S will be relieved of any further obligation.
If any provision of the Terms and Conditions shall be found by any court or administrative body to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of the Agreement which shall remain in full force and effect.
This agreement shall be construed and governed in accordance with the laws of Denmark and the parties hereby submit to the exclusive jurisdiction of the courts of Denmark and shall be governed by Danish law.
11. Cartridges Repair service
Ortofon SPU Series, Exclusive Series including MC Windfeld, MC A90, Xpression and MC Anna, Vintage Series including MC Rohmann and MC ´000 Series likewise the Cadenza Series are the cartridges of very high quality. To support our customers, who have accidentally damaged their cartridges, Ortofon provides a special Repair Service.
11.1. Terms and conditions for Repair Service
11.1.1. The customer explicitly agrees that this is not a warranty issue.
11.1.2. The customer understands and accepts that this is a repair of an existing product and therefore scratches or small pressure marks on the repaired product may occur.
11.1.3. Ortofon warrants that that the quality and specifications of the repaired product will match that of a new product, however, it cannot be guaranteed that same exact sound is achieved after repair.
11.2. Cartridge repair process
11.2.1. Upon receipt we open the defective cartridge, detach the motor unit from the body, scrap off all glue etc.
11.2.2. A new motor will be installed. A new diamond and cantilever will be mounted. Repaired cartridge is in fact a new product with a new motor.
11.2.3. Finally the cartridge will be cleaned and tested.
11.2.4. The test results will be provided along the repaired cartridge.
11.3. Delivery time for Repair Service
Ortofon targets to provide the service within two weeks after receipt of the defective cartridge.
11.4. Returning cartridges for repair
11.4.1. Defective cartridges should be sent to Ortofon as a registered letter or by a courier (UPS, DHL or similar service) to provide the traceability of the consignment.
NB: Please print out the Ortofon's electronic Order confirmation and attach the parcel.
11.4.2. Defective cartridge must be securely packaged when shipped to Ortofon factory, for instance the original packaging or a MC cylinder packaging has to be applied. Cartridge has to be secured by means of its mounting screws.
11.4.3. Stylus protection guard has to be applied.
11.4.4. If the original cartridge packing is missing we recommend use a small and sturdy box. Do not add the package any loose accessories (stylus brush, screwdriver or similar), that could damage the cartridge during transport. Any broken-off cartridge components can be included in a small plastic box. To further minimize damage during transport, surround the container with sufficient padding material.
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